The Home Care Network - Patient Bill of Rights

The Home Care Network protects and promotes your rights as a client under its care. You may exercise these rights at any time while under our care, or you may have a family member or guardian exercise these rights if you are unable. You have the following rights:

Receive written information and be fully informed of all your rights and responsibilities while under our care.
Be treated with dignity and to have your property treated with respect at all times.
Receive services without regard to race, color, creed, national origin, religion, or disability.
Receive a comprehensive assessment including evaluation of comfort, nutrition and pain management.
Privacy and to have all of your records pertaining to your care treated in a confidential manner. Information concerning your care will not be released without your written consent or as required by law.
Refuse care within the confines of the law and be informed of the consequences of your actions.
Right to request a change in caregiver without fear of reprisal or discrimination.
Make decisions about your medical care, including the use of advanced directives.
Receive care without regard to whether you have or have not executed an advanced directive.
Be fully informed of our policies and charges for service, including eligibility for third party reimbursement and the extent to which payment may be required from you.
Be fully informed, within 30 days of the date we become aware, of any changes in your payment responsibility.
Participate in the planning of your care and to receive information necessary to give informed consent prior to the start of your care.
Be informed of and participate in planning changes in your plan of care prior to the change being made.
Know who the persons are who will be providing care, what their roles are in your care, what type(s) of care each will provide and the frequency of care.
Voice grievances regarding care that is (or fails to be) provided, or regarding a lack of respect to your property without fear of reprisal or discrimination. To lodge a complaint with us, call 610-254-1601 , and ask for the Compliance Officer.
Be informed about the disposition of your grievance or complaint.
Be informed of the availability of the Pennsylvania Home Health Agency Hotline (1-800-222-0989) to communicate complaints or questions about the home health agency. This service is available Monday through Friday from 8:30 a.m. to 4:30 p.m. After hours, weekends and holidays a message may be left on an answering machine for a response the next working day.